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Disclaimer

Effective date: 18 August 2025
Company: Naked Mental Health Limited (registered in England & Wales, company no. 16124798)
Registered address: 16 Gardeners Close, Maulden, Bedfordshire, MK45 2DY, United Kingdom
Contact: support@naked.health

1. Purpose of the Service

Naked provides self-help tools, educational content, and guided exercises intended to support mental wellbeing. The Service is informational only and is not a medical device.

2. No Medical or Professional Advice

Nothing in the app, website, notifications, or AI features constitutes medical advice, diagnosis, treatment, psychotherapy, or counselling. The Service does not create a clinician–patient relationship. Always seek the advice of a qualified health professional with questions about a medical or mental health condition. Never disregard, delay, or stop professional care because of something you read or hear in Naked.

3. Emergencies & Crisis

Naked is not an emergency or crisis service and is not monitored in real time.
If you are in danger, feel unable to keep yourself safe, or are considering self-harm:

  • Call your local emergency number (examples: 999 UK, 112 EU, 911 US).

  • In the UK & ROI, you can contact Samaritans 24/7 at 116 123.
    If outside these regions, please contact your local crisis service. Numbers can change; verify locally.

4. Journals & Monitoring

Journals are private to you. We don’t actively monitor, review, or moderate journal entries or other personal reflections for risk. Do not rely on the app to alert anyone or to receive a timely response in a crisis.

5. AI Features

Some features use AI (e.g., content generation, summaries, text-to-speech, recommendations). AI outputs may be incomplete, unsuitable, or incorrect and are not medical advice. Use your judgment and consult a professional when unsure.

6. Personal Responsibility & Safe Use

You are responsible for your own wellbeing, decisions, and how you use the Service.

  • Stop immediately if any exercise or technique causes significant distress, dizziness, pain, or discomfort.

  • Don’t use the app while driving or operating machinery.

  • If you have medical conditions (e.g., respiratory, cardiovascular, neurological), consult a clinician before doing breathwork, visualisations, or other techniques that could affect breathing, heart rate, or mood.

  • Exposure-style exercises should be approached cautiously and, where appropriate, with professional guidance.

7. Third-Party Content & Links

We may reference or link to external resources, services, or crisis information. We don’t control those sites and are not responsible for their content, availability, or accuracy.

8. No Warranties

The Service is provided on an “as is” and “as available” basis. We make no warranties, express or implied, including about accuracy, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.

9. Limitation of Liability

Nothing in this Disclaimer limits or excludes liability that cannot be limited by law (including liability for death or personal injury caused by negligence, or for fraud).
Subject to that, to the fullest extent permitted by law, Naked Mental Health Limited and its directors, employees, and suppliers are not liable for any indirect, incidental, special, consequential, or exemplary losses, or for loss of data, profits, goodwill, or reputation, arising out of or related to your use of, or inability to use, the Service; reliance on any content or AI output; or decisions you make concerning your health or treatment. Your statutory rights are not affected.

10. Age & Suitability

The Service is intended for users 16+. If you are 16–17, you confirm you have permission to use the Service. The content may not be suitable for everyone.

11. Changes

We may update this Disclaimer from time to time. Material changes will be communicated in-app or on our website. Your continued use after the effective date means you accept the updated Disclaimer.

12. Contact

Questions about this Disclaimer or how to use Naked safely?
Email: support@naked.health
Postal: Naked Mental Health Limited, 16 Gardeners Close, Maulden, Bedfordshire, MK45 2DY, United Kingdom